Personalized Notifications: Send notifications to users when their account is restricted, providing them with specific information about the reason for the restriction and steps they can take to resolve it.
Time-sensitive Notifications: Notify users about the duration of the account restriction and any time-sensitive actions they need to take to lift the restriction.
Clear Communication: Ensure that the notification clearly explains the restrictions placed on the account, including any limitations on account functionality or access.
Support Resources: Provide users with links or resources where they can find more information about the account restriction and how to address it. This can include FAQs, support articles, or contact information for customer support.
Progress Updates: If the account restriction is temporary, send periodic updates to the user, informing them about the progress of the investigation or any changes to the restriction status.
Appeals Process: If applicable, include information about how users can appeal the account restriction if they believe it was imposed in error. Provide clear instructions on how to submit an appeal and what information they need to provide.
Education and Prevention: Use the notification as an opportunity to educate users about the policies or guidelines they violated, and provide tips on how to avoid similar restrictions in the future.